Child Comfort & Support
Snug Installation
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bilekci (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No sagging seat! Makes long trips comfortable for the kiddo.
The snug installation feature of this booster seat is simply amazing! It attaches securely to our car seat with metal connectors ensuring no movement while driving.
I was amazed at how easily this snugly fit into our car seat! The ISOFIX / LATCH fastening system provides maximum security without compromising on comfort – making every ride a breeze for both me and my kiddo!
Impressed by the safety features - crash tested and meets all requirements. A big thumbs up! 👍
The armrests are a hit with my kid. Long rides made comfortable!
We were pleasantly surprised by how easy it was to install this booster in our car! Once secured, there was no movement while driving - giving us peace of mind knowing our child is safe during travel.
The back doesn't put any pressure during long periods of sitting - makes for a comfy ride.
This booster attaches securely to our car seat with metal connectors – no movement whatsoever while driving!
We were pleasantly surprised by how easy it was to install this booster in our car!
We were pleasantly surprised by how easy it was to install this booster in our car!
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This eco-friendly booster made from vegan and recyclable materials aligns perfectly with our family's lifestyle.
This eco-friendly booster made from vegan and recyclable materials aligns perfectly with our family's lifestyle. Plus, it's non-toxic which adds another layer of reassurance regarding its safety aspects.
We were pleasantly surprised by how easy it was to install this booster in our car!
This product stands out due to its thoughtful design that prioritizes both child comfort and support. The seat is soft, doesn't sag and the armrests are super convenient - making it a big hit with my little one!
Impressed by the snug installation, feels super secure for my little one.
This eco-friendly booster made from vegan and recyclable materials aligns perfectly with our family's lifestyle.